An accelerated trade cycle does more than ensure a robust resale market and driver satisfaction at Tennessee Commercial Warehouse (TCW). It also ensures that TCW and its customers enjoy the latest in trucking innovations, such as Peterbilt’s SmartLINQ remote diagnostics system that now comes standard on Peterbilt models equipped with PACCAR MX-11 and MX-13 Engines.
“Our mechanics call it the crescent wrench,” says TCW Director of Maintenance Troy Basso about SmartLINQ. “We use it every day and customize it to do exactly what we need it to do.”
What SmartLINQ does is communicate directly to Basso, by whatever electronic means he specifies, any pending real-time service issues with a given truck and the severity of those issues, no matter its location.
“If we’re on the road heading to a customer and the ‘check engine’ light is on, we’ve got to decide, can we deliver our freight and then go to the dealership? Do we need to go now? Or should we pull off the road? It gives me better information, and better information leads to better decision making.
“Uptime is so critical for us,” he adds. “And SmartLINQ helps us maximize our uptime.”
For the complete story on TCW’s successful business model, read their profile in this issue.