Multiple new initiatives and projects are under way at PACCAR Parts with one goal in mind: increase the operational efficiency of every customer, from large fleets to medium and small-sized owner-operators.
“Our customers expect and demand maximum uptime and availability from their equipment, and our mission is to ensure that they are getting exactly that,” says PACCAR Parts General Manager and PACCAR Vice President David Danforth. “Accomplishing this is only possible if parts are available to our customers quickly and seamlessly.”
With more than 2 million square feet of warehouse space in 17 distribution centers (nine of which are in North America) across four continents, PACCAR Parts adds value to the global aftermarket parts supply chain with advanced inventory control and order delivery systems. The result is outstanding customer service and timely delivery with more than 1.5 million shipments annually to nearly 2,100 PACCAR dealer locations worldwide.
To further add value and increase customer service levels, PACCAR Parts opened a new, $32 million, state-of-the-art distribution facility in Renton, Wash. The 160,000-square-foot facility is servicing dealers in the Northwest U.S. and Western Canada, and sets a new standard of excellence for all PACCAR Parts distribution centers by incorporating strategic design, innovative technology and sustainability.
“By investing in the latest technology and more than doubling the square footage of our previous facility, we are demonstrating our commitment to being a world-class leader in aftermarket parts distribution,” says PACCAR Parts Assistant General Manager – Operations Laura Bloch. “We take pride in upholding our core values of providing customers with the highest product availability, quality service and unmatched value in the industry.”
Additionally, PACCAR Parts Fleet Services has successfully implemented eCommerce technologies to streamline parts ordering and optimize customer convenience. The result is a parts-purchasing solution that provides consistent pricing on all available products, single-source invoicing, customized reporting and 7/24 support.
“Our ‘Online Parts Counter’ makes purchasing parts as easy as possible,” says Danforth. “PACCAR Parts’ eCommerce site is fully integrated with PACCAR and the Peterbilt dealer network, making it easy to search for and order chassis-specific parts. Customers can immediately see part availability and place an order with the touch of a button.”
Supply chain excellence initiatives at PACCAR Parts have resulted in record service levels, uptime, and an increase in fill rates on over 60,000 order lines each day. Improved technology and collaboration with the supply base has reduced truck down order lead times by 30 percent.
TRP and PACCAR Genuine Parts
TRP offers a complete line of aftermarket parts that bring dependability at competitive prices to owners of all makes of trucks, trailers, buses and engines. PACCAR Genuine Parts are original components installed on Peterbilt and PACCAR products, including parts specially-designed and manufactured for the acclaimed PACCAR MX engine lineup.
“TRP parts offer the perfect solution for many of our customers, particularly those with multiple brands or older equipment,” says PACCAR Parts General Marketing Manager Matt Treadwell, “With PACCAR Genuine Parts, our Peterbilt dealer partners ensure that customers understand the value of the original equipment parts that they are buying for their Peterbilt trucks.”
TRP Stores continue to open in North America and globally, with a total of 77 locations worldwide and 21 in the United States and Canada. Targeting second and third-owners and vehicle operators, PACCAR dealer-owned and operated TRP Stores offer a wide variety of aftermarket parts for all makes of trucks, trailers, buses and engines. “PACCAR Parts uses technology and innovation to offer quality solutions when and where they’re needed most,” says Danforth. “And that means increased uptime and greater value for our customers.”